Career opportunities
From dealing with customers on the front lines to acting as a team leader, BMO offers a range of challenging and rewarding opportunities. At every level, you'll receive the training and support you need to succeed and evolve as a professional in the financial services industry. Learn more about the career roles below.
[+] Customer Contact Centre Agent – Everyday Banking
As a BMO Customer Contact Centre Agent – Everyday Banking, you’ll be part of a dynamic, hard-working team. It’s a fast-paced, exciting environment to work in, and you will multi-task by looking up information on-screen while speaking with customers on the phone.
You will provide exceptional customer service, answering all calls professionally and listening to identify the customer needs. In listening to our customer inquiries, you will ensure you have the right product and solution to satisfy their needs. Team members are flexible to work rotating shifts that include evenings and weekends.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong listening skills
- Sales-focused, highly motivated, and goal-driven
- Ability to multi-task
- Ability to stay focused in a fast-paced environment
- Strong computer skills
- Problem-solving and relationship-management skills
- High school education or higher
Desirable
- Experience in customer service and/or sales
- Career interest in financial services
- Call centre experience
- Fluency in more than one language
- Business Acumen
- College education
[+] Customer Contact Centre Agent – Lending & Investments
As a BMO Customer Contact Centre Agent – Lending & Investments you are responsible for listening to the customer inquiry, provide information on lending & investment products and recommend the right solution to fit their needs.
You’ll need an in-depth knowledge of BMO investment, lending, and other banking products and services so you can make appropriate recommendations that will fit the customer needs. When a customer makes a decision you would be responsible to make the necessary changes to their portfolio. Team members are flexible to work rotating shifts that include weekend and evening shifts.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong listening skills
- Personal Lending Qualified without limits
- Qualified as a Registered Investor Services Representative
- Problem-solving and relationship-management skills
- Current knowledge of lending/investment products as well as banking products
- Ability to learn complex information in a fast-paced environment
- Excellent sales skills and current knowledge of industry products
- Strong computer skills
- High school or equivalent work experience
Desirable
- Call centre experience
- Fluency in more than one language
- Business Acumen
- University degree, college diploma or equivalent
[+] Customer Contact Centre Agent – Commercial Service
As a BMO Customer Contact Centre Agent – Commercial Service, you are the front-line contact for our commercial (business) customers. You are responsible for listening to the customer inquiry, provide information on the commercial products and services and recommend the right solution for their business needs.
You will need to multi-task and be committed to staying up-to-date on new and always changing commercial products. Team members are flexible to work rotating shifts that include weekend and evening shifts.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong listening skills
- Sales-focused, highly motivated, and goal-driven
- Exceptional multi-tasking skills
- Strong problem-solving and analytical skills
- Strong computer skills
- High-school diploma or equivalent work experience
Desirable
- Career interest in financial services
- Previous call centre or commercial branch experience
- Knowledge of BMO products and services
- Business Acumen
- University degree, college diploma or equivalent
- Fluency in more than one language
[+] Customer Contact Centre Agent – BMO Cards Customer Service
As a BMO Customer Contact Centre Agent – MasterCard Customer Service, you’ll be part of a dynamic, hard-working team. It’s a fast-paced, exciting environment where you will multi-task by looking up information on-screen while speaking with customers on the phone.
You will provide exceptional customer service, answering all calls professionally and listening to identify the customer needs. In listening to our customer inquiries, you will ensure you have the MasterCard solution to satisfy their inquiry. Team members are flexible to work rotating shifts that include evenings and weekends.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong listening skills
- Problem-solving and relationship-management skills
- Sales-focused, highly motivated, and goal-driven
- Ability to learn complex information in a fast-paced environment
- Ability to multi-task
- Strong computer skills
- High school education or higher
Desirable
- Experience in customer service and/or sales
- Fluency in more than one language
- Career interest in financial services
- Call centre experience
- Business Acumen
- College education
[+] Customer Contact Centre Agent – BMO Cards Lending
As a BMO Customer Contact Centre Agent – MasterCard Lending, you will support customers in the application process including the ability to approve increases to credit limits for personal customers.
You are responsible for listening, analyzing the customer’s inquiry and problem-solve to identify potential solutions to their needs. You will obtain the necessary tools to make credit decisions or recommendations in staying compliant to bank policy and procedures. Team members are flexible to work rotating shifts that include evenings and weekends.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Sales-focused, highly motivated, and goal-driven
- Knowledge of MasterCard products and services
- Problem-solving and relationship-management skills
- Ability to learn complex information in a fast-paced environment
- Strong computer skills
- Ability to multi-task
- High school education or higher
Desirable
- Experience in customer service and/or sales
- Fluency in more than one language
- Career interest in financial services
- Previous call centre experience
- Familiarity with the MasterCard Lending & operational processes and policies
- Personal Lending Qualified with limits for MasterCard portfolio
- Business Acumen
- College education
[+] Customer Contact Centre Assistant Manager
The Customer Contact Centre Assistant Manager is an entry level role into management. You will be responsible for leading a team to successfully provide exceptional customer service to achieve their objectives.
You will be responsible for training and mentoring new agents and will be the point person for escalation and policy questions. You will continually be acquiring up-to-date knowledge of products, services and processes as well as any relevant legal, regulatory, or technology requirements. Team members are flexible to work rotating shifts that include evenings and weekends.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong customer service and communication skills
- Problem-solving and relationship-management skills
- Ability to work independently and as part of a team
- Knowledge of BMO systems
- Personal lending qualified with/without limits (if applicable to role)
- Qualified as Registered Investor Services Representative (RISR)
- Business acumen
- High school education or higher
Desirable
- Familiarity with BMO branch and Call Centre processes and procedures
- 2 years call centre experience
- Supervisory experience
- College education
[+] Customer Contact Centre Manager
As the Customer Contact Centre Manager, you will lead a team of front-line agents to consistently deliver superior customer service on all inbound calls. You are to ensure the team is always in compliance with both industry regulations and BMO policies and procedures.
As a team leader and coach, you are responsible for managing the performance of all members of your team by helping them develop the skills required to succeed in their current role. As well you are also responsible in guiding them to achieve the necessary skills and networking contacts to develop their BMO career. Team members are flexible to work rotating shifts that include evenings and weekends.
Qualifications/Skilled Knowledge
Required
- Passionate about delivering excellent customer service
- Strong communication skills
- Prior management experience
- Knowledge of BMO processes and procedures
- Personal lending qualified with/without limits (if applicable to role)
- Problem-solving and relationship-management skills
- Business acumen
- High school education or higher
- Proven supervisory/leadership skills
Desirable
- 5 years' call centre experience
- BA or equivalent work experience
