Learn more about the various options to contact us (Phone, Bell Relay Service, and Email).
Learn more about requesting the services of a professional sign language interpreter.
Learn more about the printed materials we offer in alternative formats.
Telephone & Online Services
Please visit our Customer Service page for phone numbers and email addresses appropriate to your needs.
For clients who are deaf or hard of hearing, BMO supports calls (24/7) from third party relay service providers.
Sign Language Services
The assistance of a professional Sign Language interpreter (ASL for English or LSQ for French) can be provided free of charge by BMO for Deaf, deafened, or hard of hearing customers. If you require a Sign Language interpreter please provide us with two weeks prior notice so that we can make the arrangements.
Contact us via Telephone, Bell Relay, or Email if you would like to set up an appointment.
Alternative ways to communicate may include:
Note and/or message writing
Working with an interpreter that a customer may bring (e.g. family member or friend)
Engaging a customer's preferred sign language interpreter
Print Materials
On request, we can provide you with printed materials in alternative formats (in English and French). The alternative format will include the same information as your regular print material, with the exception of legal and other disclosures. We will still continue to provide your regular print material in addition to the alternate format selected.
You can make a request for Large Print or Braille materials by contacting 1-855-745-7331.
Large Print: Large Print documents improve readability beyond standard design and formatting. This includes a larger point size (16 points, Arial) for characters plus the use of non-serif fonts, increased spacing and improved contrast.
Braille: Grade 1 or Grade 2
Other Options to Access Information
Customer Service: We're committed to providing and defining great customer experiences for every customer we serve. Contact us by visiting our Customer Service page if you would like any assistance with your BMO Insurance products or services.
Accessible Websites: Enhancements to our websites are currently being developed in accordance with the World Wide Web Consortium (W3C) and the Web Content Accessibility Guidelines (WCAG) 2.0.
Employment
A diverse workforce that mirrors the communities where we work and do business is critical to attracting and retaining talent. At BMO we draw our strength from the diversity of our people and our businesses. BMO partners with community and government agencies to recruit employees from diverse communities. Find out more about BMO's commitment to Diversity, Equity and Inclusion.
Workplace Accommodation Advisor: BMO has a dedicated accommodation advisor who works with employees and managers to accommodate the needs of our employees.
Employee Resource Group: BMO Without Barriers (BWB) offers an opportunity for employees with visible and non-visible disabilities to get involved, and help the enterprise foster a culture that values diversity and maximizes the potential of all individuals. The group represents BMO’s commitment to creating an inclusive work environment by helping its employees recognize and share their diversity.
BWB and its members were actively engaged as part of the development of BMO’s Accessibility Plan.
Task Force on Employment of People with Disabilities: BMO's people strategies focus on the importance of talented, engaged and high performing employees. Developing an inclusive and supportive workplace, which reflects the diversity of the communities in which we do business, are objectives that are explicitly aligned with strategic initiatives from the top and, subsequently, are carefully measured and connected to performance.
Feedback
Please share your thoughts about accessibility at BMO by contacting us at:
By phone
E-mail
