Accessibility at BMO Insurance

BMO Financial Group's vision is to be the bank that defines great customer experience. In defining a great customer experience for our customers with disabilities we are committed to removing barriers and providing alternative ways to access our products and services.

Telephone & Online Services

Please visit our Customer Service page for phone numbers and email addresses appropriate to your needs.

For clients who are deaf or hard of hearing, BMO supports calls (24/7) from third party relay service providers.

Contact Details

Bell Relay Service	1-800-855-0511

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Sign Language Services

The assistance of a professional Sign Language interpreter (ASL for English or LSQ for French) can be provided free of charge by BMO for Deaf, deafened, or hard of hearing customers. If you require a Sign Language interpreter please provide us with two weeks prior notice so that we can make the arrangements.

Contact us via Telephone, Bell Relay, or Email if you would like to set up an appointment.

Alternative ways to communicate may include:

• Note and/or message writing
• Working with an interpreter that a customer may bring (e.g. family member or friend)
• Engaging a customer's preferred sign language interpreter

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Print Materials

On request, we can provide you with printed materials in alternative formats (in English and French). The alternative format will include the same information as your regular print material, with the exception of legal and other disclosures. We will still continue to provide your regular print material in addition to the alternate format selected.

You can make a request for Large Print or Braille materials by contacting 1-855-745-7331.

Large Print
Large Print documents improve readability beyond standard design and formatting. This includes a larger point size (16 points, Arial) for characters plus the use of non-serif fonts, increased spacing and improved contrast.

Braille
Grade 1 or Grade 2

Other Options to Access Information

Customer Service
We're committed to providing and defining great customer experiences for every customer we serve. Contact us by visiting our Customer Service page if you would like any assistance with your BMO Insurance products or services.

Accessible Websites
Enhancements to our websites are currently being developed in accordance with the World Wide Web Consortium (W3C) and the Web Content Accessibility Guidelines (WCAG) 2.0.

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Employment

A diverse workforce that mirrors the communities where we work and do business is critical to attracting and retaining talent. At BMO we draw our strength from the diversity of our people and our businesses. BMO partners with community and government agencies to recruit employees from diverse communities. Find out more about BMO's commitment to Diversity, Equity and Inclusion.

Workplace Accommodation Advisor
BMO has a dedicated accommodation advisor who works with employees and managers to accommodate the needs of our employees.

Affinity Groups
EnVision, WAVES, and StepAhead are the three BMO Affinity Groups that seek to foster an inclusive and barrier free workplace for persons with disabilities.

EnVision focuses on addressing issues for people who are partially sighted or blind and has led the way for adaptive technologies and solutions in the workplace. Cycle For Sight is the major event that EnVision promotes to raise awareness and funds for The Foundation for Fighting Blindness. WAVES is an active affinity group for the Deaf, deafened and hard of hearing employees at BMO which includes participation in Mayfest, an annual celebration of deaf culture. StepAhead focuses on identifying and solving barriers related to mobility and participates annually in the People in Motion event.

All three BMO Affinity Groups welcome all BMO employees to participate. Mentorship, networking, and a fun social atmosphere are some of the most common reasons why people get involved in these dynamic and important groups at BMO.

Task Force on Employment of People with Disabilities
BMO's people strategies focus on the importance of talented, engaged and high performing employees. Developing an inclusive and supportive workplace, which reflects the diversity of the communities in which we do business, are objectives that are explicitly aligned with strategic initiatives from the top and, subsequently, are carefully measured and connected to performance.

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