How you can protect yourself

Protecting your identity, along with your personal or business banking info is a joint effort. We’ll always go the extra mile to keep you safe, but you also have an important role to play.
  • Avoid scams by knowing how you can safely communicate with us.
  • Get additional security software to protect your devices.
  • Arm yourself with knowledge by visiting our Learning Centre and reading our brochures about protecting yourself from cybercrime (PDF 127 KB) and common scams (PDF 787 KB).
  • Sign up with OnGuard® identity Protection at no cost with your Performance and Premium chequing plans.*74

Know how we’ll contact you

Received a suspicious email, call or text saying it’s from b m o?

Here’s how you can know when it’s really us.

Our Message Center allows us to send you confidential information and lets you respond securely.

  • All messages you send or receive through the Message Center are encrypted to protect your privacy.

  • You’ll only get emails from someone at b m o you’ve communicated with before.

message center sign-up guide (pdf, 2500K)

Important: BMO will never contact you via unsolicited email, text or phone call asking for sensitive information, passwords, PINs or verification codes (one-time passcodes). If you get a call, voicemail, email or text from someone claiming to be from BMO and you think it’s suspicious, do not share any personal information and contact us immediately using the information on the back of your card.

Additional security software for your devices

  • trusteer logo image

    Protect yourself while you browse with IBMregistered Trusteer Rapportregistered

    Avoid online fraud and malware on your desktop with I B M registered Trusteer Rapportregistered. Be confident that you’re accessing secure websites and avoiding harmful ones that might put your device and personal info at risk.

    Download Trusteer Rapport®registered on your computer for free (available for Windows and MacOS, 433KB)
  • onguard logo

    Protect yourself against identity theft with On Guard registered

    Safeguard your personal info from fraud with On Guard registered if you have a Performance or Premium chequing account. On Guard registered stores the details you want to be monitored online, then scans websites and alerts you if it finds your info on a site where it shouldn’t be.

    learn more

  • Confirm your identity when you sign in: Interacregistered verification service

    Verify your identity quickly and securely with the Interacregistered verification service. Sign up for new services and products by using your bmob m o info to help confirm who you are.

    learn more

FAQs

BMO Digital Banking Security Guarantee

Your security is our priority and we work in partnership with you to keep your accounts safe. We will reimburse you for any eligible unauthorized transactions provided you have kept your account details secure, and you’ve met all other key responsibilities outlined in our Electronic Banking Services Agreement.