Help Center
You can find helpful information about Online Banking in the Help Centre. Simply navigate to the relevant page to find the information you are looking for.
Payments & Transfers
- My Payments & Transfers
- Make a Payment
- Make a Transfer
- Cancel a Payment
- Investigate a Bill Payment
- My Future Dated Bill Payments
- Set Up a Recurring Transfer
- Cancel a Recurring Transfer
- Manage Payee List
- Add a Payee
- Delete a Payee
- My Payment History
- My Session History
- Tax Payment & Filing
- epost - My epost Messages
Help with Set Up a Recurring Transfer
Please ensure you have sufficient funds in the account you have selected at least one business day prior to the transfer date.
Available funds
Your available funds are the amount of money available to you to cover debit transactions from your account. Debit transactions include:
- cash withdrawals from an Automated Bank Machine (ABM)
- point-of-sale purchases
- bill payments
- transfers out of your account
- Interac® e-Transfers
Your account balance and your available funds may be different if:
- You have funds in your account that are currently on hold
- You have overdraft protection on your account
Calculating your available funds
Available Funds = Your Account Balance + Overdraft Protection (if applicable) – Funds on Hold
Funds on hold
Funds on hold are deposits you have made to your account that have not yet been cleared by the bank.
Examples of deposits that will be held until cleared include:
- deposits at an ABM or branch
- non-cash deposits to a new account
- foreign currency deposits
- cheques drawn on a financial institution outside of Canada
Hold funds usually clear within three to five business days.
