Frequently asked questions

 

General

 

 

Insurance provides financial protection for you and yours when the unexpected occurs. It’s a simple concept but can be overwhelming with all the options. Answering a few simple questions will help narrow down your search.


 

Please visit the claims section to understand the process and how to contact us. We are here to help.


 

We take complaints seriously and will work with you to rectify them. Please click here to determine the right contact details to escalate your issue to.


 

We currently don't provide policy information online.

 

If you purchased directly through BMO Insurance, call us at 1-800-387-9855 or email BMO Insurance to discuss your policy.

 

If you purchased through an Insurance Advisor, you can contact your advisor who has access to your information. Alternatively, please call us at 1-800-387-4483 or email BMO Insurance to discuss your policy.

 

You’ll need to provide a policy number so that we can verify that we can share the information with you.


 

We currently don't accept e-signature on service requests. We require a document with your original signature.


 

Sign into your financial institution's online banking site or app where you normally pay bills.

Add our company as a payee by entering the following information:

 

Payee Name:BMO LIFE ASSURANCE COMPANY

 

Account Number:811 (plus your BMO policy number).

 

Note:

The 811 is mandatory and needs to be included before your policy number.

You'll need to enter a separate account number for each BMO policy that you are paying.

 

If you need assistance in setting this up, please contact your own bank.


 

Complete and mail us the Change my banking details form in Existing Customers page.


 

Complete and mail us the Change my beneficiary form on the Existing Customers page.


 

Complete and submit the Change of Address form found on the Existing Customers page.


 

For any non-pre-authorized payments sent to us, please check your bank statement for confirmation that payment was processed. If after 5-7 business days it does not appear please contact us.

 

If you purchased directly through BMO Insurance, call us at 1-800-387-9855 or email BMO Insurance to discuss your policy.

 

If you purchased through an Insurance Advisor, you can contact your advisor who has access to your information. Alternatively, please call us at 1-800-387-4483 or email BMO Insurance to discuss your policy.

If your policy is at risk of either lapse or termination, we'll contact you by email or at the address on file.


 

Submit a completed copy of the Name Change or Correction form (39KB - PDF).

 

Important: Remember to include your policy number, copies of required documents and signature on any correspondence you send to us.


 

We encourage you to review your existing contract and discuss options with your advisor.

If you still want to cancel your policy, complete the required form with your advisor and send it to us. See Form (747E) Request to Cancel or Surrender Your Policy (84KB - PDF).

 

Important: Remember to include your policy number and signature on any correspondence you send to us.



Life insurance

 

 

It’s important to understand the different types of insurance available when you are determining what may work for you. These include:

 

 


 

Term life insurance provides protection for a specific period of time. If you die during that time, benefits are paid to the person or people you choose. Term life insurance premiums stay the same for specific periods of time, and may rise at pre-designated renewal dates.


 

Universal life insurance is a combined insurance/investment solution where your premiums go into the investment accounts you select in your policy. It is flexibly structured to meet a range of insurance/investment scenarios, but we strongly recommend you consult an Independent Advisor to determine if it’s right for you.


 

Sometimes called permanent life insurance, it provides life-long protection. You pay a fixed premium that will never increase, with some plans providing a guaranteed cash value.


 

Guaranteed life insurance plans mean your acceptance for coverage with certain age restrictions is guaranteed. No medical exam is required, regardless of family medical history.


 

Medical underwriting refers to the use of medical or health information in evaluating an application for insurance coverage. It may require that you have a medical exam and/or answer health questions before you can be covered.


 

According to the Canadian Life and Health Insurance Association, you should consider life insurance coverage that is five to seven times your current net income. The BMO Insurance Life Insurance Calculator can help you determine the right coverage for your situation.


Critical Illness Insurance

 

 

If you’re diagnosed with a covered life-threatening illness – such as cancer, heart attack, stroke and many other serious conditions – critical illness insurance pays you a tax-free lump-sum benefit.

 

Critical Illness plans offered by BMO Insurance include:

 

 

The following plans offer a critical illness rider:

 


 

Ask yourself these questions:

 

Can I afford to take time off of work if I get sick or have an accident?

 

Will I be able to afford prescription drugs not covered by my work health care plan or private health insurance?

 

Will I have funds to seek treatment outside of Canada or pay for uncovered experimental treatments?

 

Workplace disability insurance may not be enough if a life-altering critical illness keeps you home or in the hospital. Child care, home care, living expenses, travelling to and from treatment, medications – when these and other unforeseen expenses add up, so can the financial pressure on you and your family. If you’re concerned about any of these issues and want peace of mind going forward, consider the advantages of critical illness and/or accident insurance.


 

To help you figure out how much critical illness coverage you need, please use our BMO Insurance Critical Illness Insurance Calculator.


Travel insurance

 


If you have questions about products sold directly through BMO Insurance, contact:

 

If you have questions about products sold through an Independent Insurance Advisor, contact: