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Canada Post Service Disruption

We’re here to help our customers through the Canada Post service disruption. 

During the Canada Post service disruption: 

It is important to ensure that you:

  • are prepared to manage your finances during the disruption.
  • understand that a disruption will delay in receiving investment cheques, new or replacement debit cards,credit cards and mail correspondence to and from BMO.
  • are responsible for making regular payments for credit cards, mortgages, and loans, even if you are unableto receive bank correspondence by mail.

These are the alternate options that you can use to monitor your accounts and make payments:

Personal BankingBusiness Banking
  • Signing up for Online Banking (OLB), Mobile Banking or Telephone Banking.
  • Registering for eStatements and BMO Alerts.
  • Using the BMO Mobile Banking app tomonitor transactions and make payments.

During the disruption:

  • Bills normally paid through Canada Post canbe paid through OLB, Mobile Banking,Telephone Banking or in a branch.
  • Payment dates and amounts for credit cardscan be obtained through eStatements, OLB, orMobile Banking.
  • If bills are registered electronically, customerscan also pay through any BMO ATM.
  • Customers can request to set up pre-authorized debits for regular payments to prevent missed payments.
  • Signing up for Online Banking (OLB) or Online Banking for Business (OLBB) at your local branch.
  • Registering for eStatements and Online Alerts (OLBB only). 

Learn more about which platform will best meet your ongoing needs on the Digital Banking for Business page.

During the disruption:

  • Bills normally paid through Canada Post canbe paid through OLB, OLBB, Mobile Banking, Telephone Banking or in a branch.
  • Payment dates and amounts for credit cards can be obtained through eStatements, OLB, OLBB and BMO Spend Dynamics.
  • If bills are registered electronically, customers can also pay through any BMO ATM.
  • Customers can request to set up pre-authorized debits for regular payments to prevent missed payments.
If you are a Business Banking or Commercial Banking customer with a dedicated BMO Relationship Manager, you can contact your BMO Relationship Manager or Customer Services Officer for support.
If you have any questions or to talk about your needs, find a BMO branch near you or call us at 1-877-225-5266.