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Delays due to the recent Canada Post Disruption

We are keeping our customers informed of delayed mail correspondence due to the recent Canada Post Disruption.

It is important to ensure that you:

  • understand that the recent disruption has caused delays in receiving new or replacement credit cards, debit cards, investment cheques, trade confirmations, and mail correspondence to and from BMO. For credit card deliveries and information please visit the managed card tab within Online Banking.
  • are responsible for making regular payments for credit cards, mortgages, and loans, even if your bank correspondence by mail is delayed.

These are the alternate options that you can use to monitor your accounts and make payments:

Personal BankingBusiness Banking
  • Signing up for Online Banking (OLB), Mobile Banking or Telephone Banking.
  • Registering for eStatements and BMO Alerts.
  • Using the BMO Mobile Banking app tomonitor transactions and make payments.

With continued mail delivery delays:

  • Bills normally paid through Canada Post can be paid through OLB, Mobile Banking,Telephone Banking or in a branch.
  • Payment dates and amounts for credit cards can be obtained through eStatements, OLB, orMobile Banking.
  • If bills are registered electronically, customers can also pay through any BMO ATM.
  • Customers can request to set up pre-authorized debits for regular payments to prevent missed payments.
  • Signing up for Online Banking (OLB) or Online Banking for Business (OLBB) at your local branch.
  • Registering for eStatements (OLB and OLBB) and Online Alerts (OLBB only). 

Learn more about which platform will best meet your ongoing needs on the Digital Banking for Business page.

With continued mail delivery delays:

  • Bills normally paid through Canada Post canbe paid through OLB, OLBB, Mobile Banking, Telephone Banking or in a branch.
  • Payment dates and amounts for credit cards can be obtained through eStatements, OLB, OLBB and BMO Spend Dynamics.
  • If bills are registered electronically, customers can also pay through any BMO ATM.
  • Customers can request to set up pre-authorized debits for regular payments to prevent missed payments.
If you are a Business Banking or Commercial Banking customer with a dedicated BMO Relationship Manager, you can contact your BMO Relationship Manager or Customer Services Officer for support.
If you have any questions or to talk about your needs, find a BMO branch near you or call us at 1-877-225-5266.

Frequently Asked Questions regarding BMO credit/debit card delivery

  • Due to the recent Canada Post disruption, delivery of new credit cards will continue to be delayed. The new card will be mailed; however, we cannot guarantee when the new card will be delivered.

    We are monitoring all accounts and welcome offers will be extended.  

  • Due to the recent Canada Post disruption, delivery of replacement credit/debit cards will continue to be delayed. The replacement card will be mailed; however, we cannot guarantee when the new card will be delivered.

    Our agents don’t have further details at this time. Please visit your local branch to request a replacement debit card. 

  • Due to the recent Canada Post disruption, delivery of replacement credit/debit cards will continue to be delayed. The replacement credit card will be mailed; however, we cannot guarantee when the new card will be delivered. Our agents don’t have further details at this time. Please visit your local branch to request a replacement debit card. 

  • Due to the recent Canada Post disruption, delivery of new/replacement credit cards will continue to be delayed. The new card will be couriered however, a delivery backlog remains. Please check the status of the delivery on the courier’s website in the communication received. Our agents don’t have further details at this time.

  • Although Canada Post servicing operations have resumed. There is a backlog of correspondence delivery by mail.  It is estimated that it will take approximately 6-8 weeks for the backlog to be cleared and mail delivery to resume to normal standards. BMO mail correspondence continues to be affected by this backlog. Visit the Canada Post website for the most up to date information.