Help Center

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You can find helpful information about Online Banking in the Help Centre. Simply navigate to the relevant page to find the information you are looking for.

My Accounts
Payments &
Transfers
My Profile &
Preferences
My Messages
General Online Banking Help

My Accounts

Bank Account

Make a Payment
Make a Transfer
View eStatements
Stop a Payment
Order Cheques
Download Account Details
Change Statement Options
Trace a Cheque
Service Charge Inquiry

Credit Card
Line of Credit

Help with Trace a Cheque

Order a copy of a cheque that has been debited from your account and have it mailed to you. It can take approximately 10 business days for the cheque trace to be processed.

Fees

There is a fee payable to trace a cheque. For more information regarding fees, please see the Better Banking Guide for Business brochure.